Privacy Policy

1. Introduction

Welcome to Ishema Education, a platform operated by Talent Magnet Literary Agency Ltd ("we," "our," or "us"). We are committed to protecting the privacy and security of our students, parents, and educators. This policy explains how we collect, use, and safeguard your personal information when you use our website and AI-tutoring services.

2. Information We Collect

• Account Information: Name, email address, and role (Parent/Student), securely managed via our identity provider, Auth0 by Okta.
• Usage Data: Information about how you interact with our courses, AI tutors, and platform features, analyzed through tools like Mixpanel and Google Analytics.
• Communication Data: Messages sent through our Intercom support chat or inquiries via email/phone.
• Payment Information: We do not store direct credit card or Mobile Money (MoMo) PINs on our servers. Transactions are processed securely through certified third-party payment gateways.

3. How We Use Your Information

We use your data strictly to deliver and improve our educational services:

• To provide personalized AI tutoring and grade tracking.
• To send vital account updates and progress reports via SendPulse.
• To analyze platform performance and improve our Science and Technology (SET) curriculum.
• To comply with legal obligations and ensure platform security.

4. Data Sharing and Security

We do not sell your personal data. We only share information with trusted third-party service providers (like Microsoft Azure for cloud hosting) strictly for operating our platform. We employ industry-standard encryption and security protocols to protect your data from unauthorized access.

5. Contact Us

If you have questions regarding this Privacy Policy or your data, please contact our headquarters in Rwamagana, Rwanda:

Email: nshimyumukizaisiaka@tmla.rw
Phone: +250 784 997 032